Chargebacks and Claims of Unauthorised Billing

Claims of unauthorised billing concern us, and if this is found to be the case we assure you of full cooperation with any investigation.  If you have any concern regarding your billing please contact us by pressing the Support button at the bottom of this page.

You should be aware of the following in relation to claims of unauthorised billing.

1. All memberships are subject to recurring billing. We do not notify you each time we renew your membership via your credit card.
2. We advise you of our automatic renewal of membership at the time of purchase and on our sales pages.
3. We remind you of our automatic renewal policy in the membership email we send when you sign-up.
4. A notice about auto-renewals also appears in our Terms of Service under Billing/Charges.
5. All billing continues to renew until you cancel it or turn off Auto-renewal.

These are your obligations in relation to automatic renewal

1. Should you wish to stop automatic renewal you can either cancel your membership or turn of auto-renewal 48 hours or more prior to the renewal date. This is done in the My Account > My Subscription and turning off Auto-renewal in the current active subscription.

   

These are the actions we will take should you raise a credit card dispute

• The claim will be vigorously defended with proof of your use of this website
• Your membership and all associated products will be cancelled immediately and you will no longer be able to access any services on jessicaadams.com.
• Should your claim be unsuccessful, you will not be entitled to any refund of unused services.